We employ a team of supervised support workers trained to deal with various conditions and our mental health and learning disabilities specialism.
Staff are selected for experience, qualifications, relevant qualities and for their personal interest.
Some of the team also work within the care home and this gives them the opportunity to gain greater experience and understanding of the wide spectrum of mental health conditions and the needs of our clients.
Our thorough training standards ensure that all new staff receive induction training within our care home before they start their home care induction training.
Our team of friendly and caring staff are active in ensuring that our service continually improves and we welcome feedback from clients and their carers and families.
Director: Bernadine Pritchett
It was in 2003 that Bernadine’s affair with High Oaks began when she purchased it from the previous owner. She loved that it was independent, peaceful and spacious with a beautiful big garden and it felt like a real home where people with mental health needs were being supported rather than a clinical mental health unit.
Bernadine worked with the staff to build up the home’s reputation and their ability to successfully support residents with severe and complex mental health needs. Many improvements to the service and the building have been made over the years.
In recent years, moving with the drive of central and local Government policies to provide a greater level of support to keep people living in their own homes, developing the home care service was a natural progression especially given the shortfall of specialist mental health and learning disability community home support services in the area.
Bernadine is passionate about High Oaks and helping people on their life journey.
Registered Manager: Claire Caswell
Registered Manager for our two services: community home care and the residential care home.
Main Areas of Responsibility:
Leading the staff team and the day-to-day running of both services, delivery of care and support including all clinical aspects, assessing potential new clients and residents, delivering in-house staff training. Claire gained her Level 3 Award in Education and Training (City and Guilds) qualification in 2015.
Claire has professionally practised within mental health since 1993. In 2006 she gained a Diploma of Higher Education in Mental Health Nursing and worked as a Registered Mental Health Nurse (RMN) predominantly in secure hospital settings, before joining High Oaks in 2008.
This experience in secure settings and having a forensic trained background, complements the complex needs and behavioural difficulties experienced by some residents and clients and provides confidence and direction to the staff team.
Claire developed her knowledge and skills base and was promoted to Registered Manager in 2010. This role enables Claire to develop her interest and passion around promoting the well-being and social inclusion of High Oaks’ residents and home care clients, enabling them to optimise their individual goals and aspirations.
Support Team Manager: Tony Gowers
Support Team Manager for our two services: community home care and the residential care home.
Main Areas of Responsibility:
Leading the support workers’ team, assessing potential new clients and residents, counselling, overseeing the maintenance of the building, health & safety.
Tony joined High Oaks in 2005 as a Support Worker and before long his skills as a qualified Counsellor were also being utilised. In 2010 he was promoted to the position of Support Team Manager and he works closely with our Registered Manager, Claire Caswell.
Prior to High Oaks, Tony provided Counselling and health advising services to young people. He then set up a supported housing unit for people with mental health difficulties, which he successfully ran, living with the residents, for seven years until a change in his own personal circumstances meant he had to reluctantly sell the business.
Freelance Business Manager: Julie Collier
Julie started her career in banking before joining the health and social care sector 30 years ago. Her particular expertise is in service development and improvement and she developed the business plan and associated documents for the Home Care service. Julie provides practical help and support with new initiatives and improvement opportunities.
Julie was a lead NHS commissioner for many years and developed new services in the community for people with long-term conditions. She worked with many health and social care providers to improve client care and is passionate about getting the best out of a service, and client satisfaction has always been at the heart of her development work.