We work closely with social workers and care co-ordinators to negotiate the package of care. We are experienced at working with clients who have complex issues.
We recognise that people with mental health and/or learning disabilities may experience acute periods when it is imperative to try and keep them out of hospital. Our senior staff can usually carry out an assessment within 48 hours and at a venue that the client prefers, (usually their home or current place of residence). Provided all parties agree that home care services from High Oaks are in the best interests of the individual, and funding is agreed, we can usually start the services very quickly.
All types of mental health and learning disability conditions, including severe and complex cases, are considered and we will advise if we feel that home care is not appropriate and/or we believe the client is at risk to themselves or others.
We endeavour to have the same support worker/s throughout excepting the normal variances for annual leave, sickness etc. With planned absences, we introduce the replacement support worker to the client in advance.
Do come and visit us at our base within our care home and meet the team. Call Claire Caswell or Tony Gowers on 01379 674777 or 674456.
For mental health and learning disability clients, our standard call length will normally be at least two hours to enable meaningful and productive support within the complexity of these conditions. That said, our call lengths for all conditions and circumstances are individualised and flexible and can fluctuate to accommodate changing needs.
Why we have extended call lengths for mental health and or learning disabilities:
People with mental health (MH) issues are often suspicious and can be paranoid and/or have few social skills.
People with learning disabilities (LD) can be over trusting, find concentrating on specific tasks difficult and have few social skills.
We allow for this and the time it takes to build a relationship. Progress is often slow and sometimes it is one step forward and two steps backwards. Simple tasks that may take someone without MH/LD issues a short amount of time may take someone with MH/LD issues significantly longer even with support.
Greater progress is usually made when extended call lengths are utilised, the time becomes more productive and meaningful benefitting the client and their family.