The questions and answers below are for people considering using our services.
For those who will be engaging our services and have not yet had their first visit, there is an additional FAQ document that can be downloaded here.
1. What is home care / domiciliary care?
Support workers visit a client’s home on an agreed basis to provide care and/or support tasks. They can also accompany clients in the community for appointments, shopping trips, social events etc. They can fulfil personal care and general household duties. The level of care provided varies, depending on the individual needs and agreed care package. It can range from general companionship and housekeeping to support with mental/emotional issues.
2. How much does it cost?
We are happy to speak with you to explain fees and funding.
3. How are fees paid?
Fees can be paid as follows:
• Privately with your own funds.
• Directly through Social Services (within your local council) following an assessment that they carry out. The council arranges the care and pays directly to the provider.
• Via a personal budget which is an allocation of money made by the local council for people who they have assessed as needing help to meet their eligible needs. When you receive a personal budget, you may be able to choose from the following:
– take it as a direct payment where you arrange and pay for your own care and support services. These payments are made directly to the person receiving the care (or to someone acting on their behalf)
– still choose how your care needs are met and by whom but the council takes responsibility to commission the services
– have it managed by your chosen provider (sometimes called an ‘Individual Service Fund’)
– use a combination of these personal budget options
For more information see:
4. If I decide I would like you to support me, what happens next?
Please give us a call to talk through your requirements and then following confirmation that funding is available, and provided all parties agree that our support would be in your best interest, we will arrange a free no-obligation assessment which will normally be carried out in your home. This assessment is in addition to any that social services/your local council may have carried out. We suggest that at this time you involve any family members you wish who may have some questions of their own. Having discussed your needs and requirements we will then put together a package that suits your individual requirements and agree a start date. If you have a social worker or other care co-ordinator allocated by social services, they may be involved in some or all of this process.
5. Can I decide the length of time I may need you to support me or my family?
If your care is arranged through social services then it would be decided through their assessment of your needs. The time may be limited. If you are self-funding you will receive a flexible service agreed between our trained care team and yourself.
6. Do you have specialist workers for my needs?
All support workers are trained to deal with various conditions and our mental health and learning disabilities specialism. Our staff team includes a registered mental health nurse and a trained counsellor. We work with other agencies to provide additional needs you may have.
7. Can I choose whether I have a male or female worker?
We have both male and female support workers and every effort is made to accommodate personal preferences.
8. How are your support workers trained?
All our support workers attend training in line with the current Social Care Act. This includes the new Care Certificate and Code of Conduct for Healthcare Support Workers. Additionally, part of the support workers’ training includes induction and work experience within our mental health care home, High Oaks. Over and above this, staff attend additional training courses including specialist courses to ensure that they are fully trained to undertake more complex care needs.
9. What areas of the county do you cover?
Our specialism in mental health and learning disabilities means we are prepared to travel across large areas of Norfolk and Suffolk. We may still be able to provide a service for you if your location falls outside of our normal range. Please call us to discuss this.
10. Are you registered with professional associations or government bodies?
Yes, we are registered with Care Quality Commission (http://www.cqc.org.uk and are accredited with both Norfolk and Suffolk County Councils. We are members of Norfolk Independent Care (http://norfolkindependentcare.com) and our Manager, Claire Caswell is registered with Nursing Midwifery Council (NMC). (http://www.nmc.org.uk). We have signed up to the Social Care Commitment (https://www.thesocialcarecommitment.org.uk).
11. Can you help with my medication?
Yes, our support workers are all trained to administer medication via Norfolk Medicines Support Services (Norfolk County Council). Our high standards require that before this they receive training and direct supervision within our care home through Boots Pharmacy.